Refund Policy

1. Free Trial and Basic Plan

MemoirVault offers a free tier that allows you to experience our core features before committing to a paid plan:

• No credit card required for the free plan
• Full access to basic memoir creation features
• Limited storage capacity (1GB)
• No time restrictions on free plan usage

2. Premium Plan Refunds

Eligible for Full Refund:

• Requests made within 30 days of initial subscription
• Technical issues that prevent service usage
• Service not meeting advertised features
• Accidental or unauthorized purchases
• Dissatisfaction with service quality

Refund Process:

• Contact our support team at support@memoirvault.com
• Provide your account email and reason for refund
• We'll process your request within 2 business days
• Refunds typically appear in 5-10 business days

3. Subscription Cancellations

Monthly Subscriptions

• Cancel anytime before your next billing cycle
• Access continues until the end of your current billing period
• No cancellation fees or penalties
• Easy cancellation through account settings

Annual Subscriptions

• 30-day money-back guarantee for full refund
• After 30 days: Pro-rated refund for unused months
• Minimum 3-month usage before pro-rated refunds apply
• Account remains active until subscription expires

4. Pro-Rated Refunds

For annual subscriptions beyond the 30-day guarantee period:

Example:

• Annual subscription: $120 (paid in January)
• Cancellation request: June 15th (5.5 months used)
• Remaining full months: 6 months
• Refund amount: ($120 ÷ 12) × 6 = $60

Pro-Rated Refund Conditions:

• Available after 30-day guarantee period expires
• Minimum 3 months of service usage required
• Calculated based on full remaining months only
• Processed within 10 business days

5. Non-Refundable Items

• Add-on storage purchases (after 7 days)
• One-time feature unlocks
• Gift subscriptions (after recipient activation)
• Subscriptions cancelled after 12 months of usage
• Accounts terminated for Terms of Service violations

6. Refund Methods

Refunds are processed using the same payment method used for the original purchase:

7. Data Retention After Refund

• Export all your content and media files
• Reactivate your account if you change your mind
• Access read-only version of your content
• Request permanent deletion if desired

After 90 days, accounts are automatically archived unless reactivated or deletion is requested.

8. Dispute Resolution

If you're not satisfied with our refund decision, we offer additional resolution options:

Internal Review Process

• Request escalation to our Customer Success Manager
• Provide additional context or documentation
• Receive response within 5 business days
• Final decision communicated in writing

External Options

• Contact your payment provider for chargeback options
• File complaint with relevant consumer protection agency
• Seek mediation through online dispute resolution platforms

9. How to Request a Refund

Required Information

• Account email address
• Approximate subscription start date
• Reason for refund request
• Preferred refund method (if different from original payment)

Alternative Contact Methods

• In-app support chat (fastest response)
• Account settings → Billing → Request Refund
• Phone support: Available for premium subscribers

10. Contact Information

For refund requests or questions about this policy: